Business Plan Proposal for Devoted Medics Research

Business Plan for Devoted Medics - Research marriage offer ExampleFrom this discussion it is clear that the numbers indicate a growing guest base, the volume of these calls has earnestly strained the clinic due to shortage of staff members at the call centerfield. However, the clinic cannot afford to hire additional staff, thence the only option is to improve efficiency and customer satisfaction by using modern technologies and back up teamwork among the clinics staff members.This study outlines that as a privately-owned clinic, Devoted Medics is led by a management team comprised of one physician, a nurse and a technical manager. The technical manager is in bursting charge of the call center, where two assistants take customer requests. Currently, the call center still operates on a plugboard operator where the assistants pick the calls and ask the caller whether they are calling about an earlier issue or they are following up on an earlier issue. The assistants then forwar ds the call to a customer care representative who addresses the callers needs.This process is very cumbersome, considering the number of calls that have to be forwarded as compared to the call center workforce. Accordingly, this calls for a more modern contact center that does not put so much crush on the workforce, but rather encourages teamwork.The primary goal of Devoted Medics and any other clinic for that matter is to riposte quality and coordinated health care to patients.